![]() ![]() Front desk staff were quick to handle requests, although they do charge if you request a mini fridge for the room. Pillows are too fluffy and feel like they're going to swallow you. Bed is okay comfort wise, no better or worse than other properties I've experienced. Rooms are spacious with a sitting area that includes a desk large enough for a laptop or whatever is needed. Jun 13, 2023īeautiful property with plenty of complimentary self-parking available, if you do not wish to pay a daily valet fee. Customer service is non-existent, amenities are sub-par and mediocre, rooms are underwhelming, value is overpriced, not worth the money. I have stayed at many luxury resorts and casinos in Las Vegas (and all over the world), and Encore is in no way close to their level not a five star hotel (I will not even give them a 3 star) in any measure. With the amount of money they charged their guests, they can at least provide the basic amenities/necessities. I am a coffee drinker, and not even a complimentary coffee/tea in the room. Encore as represented by their staff, is cold, uncaring, unappreciative of their guests and the business they bring. We were assigned a room with no view, no b-day card, no cake, nothing. We informed the hotel that we were there to celebrate my son's birthday and baccalaureate graduation, but no effort was made by the staff to help us celebrate. ![]() I was informed later that we should have registered at the tower suite, but obviously no one informed us. The staff who checked us in did not provide us any useful information, instead referred us to the tower suite reception desk to answer all our questions. I found the hotel staff unwelcoming, especially the front desk/reception employees. I am extremely disappointed with my recent experience with Encore. Poor customer service at Encore Las Vegas Reservation changes may not be permitted unless authorized by the hotel. Room taxes are included in vacation price. The hotel can provide current fee and inclusions when you check-in. Mandatory hotel-imposed fees may not include tax and are subject to change. Some amenities, such as the fitness center and pool, are subject to availability and guest demand. Access to the Tower Suites Pool as well as other resort pools and sundecks.Wynn Las Vegas and Encore Tower, parlor and salon Suite Rooms: Alexa in-room entertainment services and room controls.Dedicated concierge offering special dining access, Spa Reservations and Golf tee times.Access to a digital newsstand of newspapers and magazines.In-room internet access: four (4) devices per room.Access to the fitness center for two per day.The Resort Fee will entitle guests to the following items and is subject to change upon prior notice from the RESORT: Resort Fee: A mandatory hotel-imposed fee is charged and collected by the hotel either at check-in or check-out for all reservations. If found attending a convention, guests may be subject to higher room rates upon arrival. Individuals attending a convention cannot book this property for their stay. If you don’t provide a credit/debit card, a cash deposit is required upon check-in for incidentals. Hotel requires a credit/debit card authorization upon check-in for incidentals, this will place a hold on your funds.
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